Customer Service Team Leader

Our client is a market leading manufacturing and wholesale operation producing and providing specialised parts for a variety of sectors.

They have organically grown to become one of the largest producers in their sector priding themselves on quality, delivery and customer service.

They have been successfully operating for over 60 years, with a turnover in the region of £10 million and employing a skilled staff of around 100 at the 2 factories in Great Yarmouth.

Due to continued growth and success an exciting opportunity has arisen for a Sales & Customer Service Team Leader to deliver an outstanding level of customer care from enquiry to delivery and aftersales support

Responsibilities:

• Manage, develop and grow the team
• Support the external sales team
• Manage customer relations activities, from enquiry – quotation – order – manufacturing - aftersales
• Work closely with internal departments, such as production, technical, quality, logistics, purchasing & accounts to provide excellent customer service
• Control Enquiry register, prepare analysis monthly and review performance to meet/improve KPI’s
• Review /update cost sheets, checking stock, material availability, etc
• Understand/ complete the customer review forms and be part of the team to improve these
• Develop the job role as the company continues to grow

Requirements:

• Team leader/manager experience within a customer service/sales team
• Manufacturing and or engineering and or wholesale sector experience
• Sound knowledge of CRM systems

Working hours: Monday – Thursday 0800 to 1630, Friday 0800 to 1530

• Salary to suit experience
• 25 days holiday plus bank holidays
• Pension
• Free parking