Client Services Administrator

We are currently representing an International Law Firm who are actively seeking a Client Services Administrator for their Guildford office.

You will be joining the Private Wealth Disputes team in a highly reputable firm. You will ideally have some admin/customer service experience.

Role & Responsibilities

Customer Service:

• Able to develop solutions to ensure an exceptional service is provided at all times.
• Consistently and appropriately update service users on progress and status of tasks where appropriate
• Work with service users to offer assistance where possible
• Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes
• Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file
• Deal with internal and external postal deliveries and arrange couriers’ services as necessary
• Working effectively and efficiently on the Practice Management System to log and record documents
• Undertake all file closing procedures including the processing of archiving and retrieval
• Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives
• Photocopying, printing, scanning, binding, and filing tasks
• Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system
• Any ad hoc duties as requested by the business

Practice Group Specific Tasks:

• Depending on which Practice Group you are working in there will be some additional tasks specific to that group which may include:
• Producing document packs to be used by the Practice groups
• Producing court bundles
• Keeping client specific records updated where necessary
• Preparing files for costs assessments
• Undertaking basic Land Registry searches
• Data Subject Access Requests
• Checking Companies House for company registration numbers, addresses, director details etc
• Updating the Practice Group intranet pages
• Additional practice group specific administration tasks that were required

Person Specification

• A minimum of 6 months administration experience
• GCSEs graded A to C to include maths and English (or equivalent level of qualification)
• Solid customer service centric experience and work ethic

Competencies

• Excellent verbal and written communication
• Proactive Team Player
• Organised
• Good interpersonal details with the ability to adapt style and approach
• Attention to detail and accuracy

If you feel you would be suitable, please apply direct or contact Jess Dodman at AJ Chambers