Enforcement Agent

Does this describe you?

You're a people person and naturally change your style to match who you're speaking with
You're persuasive and enjoy getting people to change the way they think
You want your work to have impact and like helping people get out of trouble
You're trustworthy and keep your word, you can be depended on to do the right thing
You're cool, calm and collected when dealing with pressured situations
You're a flexible problem-solver and enjoy adapting to new situations and environments
You go the extra mile and don't mind working weekends or evenings to boost your earnings
You're open-minded and don't judge a book by its cover
You're keen to learn new skills and put them into practice in your day-to-day work
You want flexible work where you control how you plan your day
You achieve your goals and enjoy being rewarded for doing so
Interested to learn more?

We are a leading UK Debt Recovery Enforcement Group and proud partner to Transport for London. We've been growing for 40 years and we're passionate about developing our people, investing in technology and setting industry standards for ethical conduct.

Due to ongoing expansion we are excited to recruit a number of new Trainee Enforcement Agents in the area. All successful candidates will receive exceptional training and support through our Enforcement Training Academy, helping you to become fully skilled and certificated.

Debt Collection is a tightly regulated industry with strong ethical standards and every visit you make is legally approved by a Judge.

Position

What might a typical week look like for you?

Visiting debtor's properties to arrange payment of outstanding debts
Setting up and agreeing repayment arrangements
Assisting debtors in completing questionnaires
Taking control of goods - where required
Removing goods - where necessary
Making enquiries with neighbours if debtors have moved or left a property
Compiling short reports about your visit, along with any necessary paperwork
Assessing debtor vulnerability and signposting them to support services - if required
Liaising with office-based colleagues regarding active cases
Working by yourself, often in different geographical areas each day
Handling cash payments - where required
Requirements
What's in it for you?

Earn what you deserve with uncapped earnings
Stay energised in a career where no two days are the same
Stay active in a role where you're never stuck behind a desk
Become a skilled negotiator who can shine in social situations both at and outside work
Plan your free time around work in a job where you choose how you plan your day
Be part of a supportive team who look out for each other
Support your community by helping your council recover funds to re-invest in local services
Grow your skills in our Enforcement Training Academy.......
Enforcement is a challenging task, and so we work hard to equip you with the skills and knowledge you need. Our Enforcement Training Academy brings the benefit of over 40 years of experience in the field to each of our new joiners through a range of learning experiences including classroom-based, remote, and on-the-job training. We use cutting-edge behavioural science research to inform your first steps into the world of Enforcement, giving you the confidence to resolve even the most complex cases. And even better, you're paid for the whole training period, ensuring you can get up and running without a hitch!

Your benefits include:

26,000 basic salary + bonuses + overtime (OTE 50,000 to 70,000)
Achievable bonus level of at least double your basic salary, with opportunities for earnings in excess of this for consistently exceptional performance
29 days holiday - including bank holidays, increasing with service and with the opportunity to top up with extra days via banked leave and other incentive schemes
Flexibility to manage
Company vehicle, fuel card and expenses
Full training and qualifications to become a Certificated Enforcement Agent
Company pension scheme
Access to an Earnings on Demand Scheme via Hastee
Employee discount scheme via our Reward Gateway portal, with new benefits being offered all the time
Health and wellbeing support, including access to a free Employee Assistance Programme and eye care vouchers
Other information
Please note this is a full-time, permanent role working 40 hours per week - often unsocial hours including evenings and weekends to make sure you can reach people when they're at home.

You don't need previous experience to be considered, however you do need a full UK driving licence (held for at least 2 years) and be able to drive both manual and automatic vehicles.

Do you like the sound of the job but you're unsure if you fulfil all the requirements? Send your CV anyway! It only takes a few clicks and costs you nothing.

The successful applicant would be required to undertake a DBS and CCJ/IVA check before an offer of employment is made.