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The successful Customer Support Engineer will support our customers and our representatives, understanding their needs, identifying solutions and providing technical support.
This role involves;
- Providing technical support: Growing our business with research institutes through management of our 3rd party sales channels and supporting our OEM inquiries, providing technical support and quotations
- Networking: Identifying and qualifying additional sales channels and OEM customers and connecting to our customers through social media?
- Sales Promotion: Creating and supporting webinars, virtual conferences, real conferences and preparing presentations and content for social media channels
- Product Management: Receiving and interpreting the voice of the customer and conducting competitive analysis??
- Developing strong relationships, building business opportunities and working with the other members of the sales team
To be successful in this role of Customer Support Engineer we would love to speak to anyone who has experience of:
- Minimum of 3 years' experience in a technical role with customer interaction.
- A Bachelors in Science, Mechanical Engineering or relevant professional experience.
- Experience/confident in delivering technical presentations explaining products and services.
- Fluent English is required, other languages are desirable.
- Full driver's license.
ACS are recruiting for a Customer Support Engineer. If you feel that you have the skills and experience required in this advertisement to be a Customer Support Engineer, please submit your CV including an outline of your experience as a Customer Support Engineer It is always a good idea to include a covering letter outlining your experience as a Customer Support Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support Engineer role you desire.
