Customer Support Agent / Customer Service Advisor - Office based with Bonus

My client is a nationwide fleet management company looking to recruit an Account Executive to join their team.

To provide support to Account Manager in maintaining and developing existing client relationships through proactivemanagement.

Role responsibilities:

Act as the main day to day point of contact for all clients.

Produce client documentation within defined time-scales.

To handle and solve all client and driver queries in a prompt and professional manner, seeking guidance from the Account Manager and/or other departments where necessary.

To manage and/or generate monthly customer invoicing and recharges.

To generate and authorise external supplier orders.

To produce regular and 'ad-hoc’ client reports within defined time-scales.

To provide advice on rescheduling and early termination, seeking guidance from Account Manager, where necessary.

General

To maintain a professional attitude, building and maintaining relationships with internal and external customers.

To act in a manner which is efficient, orderly and timely ensuring tasks are achieved within the set time-scales.

To deal with any concerns or issues that may arise, implementing preventative improvements.

To carry out any duties deemed reasonable over and above standard duties including, deputising in other roles in periods of absence.

upto £27,000 per annum (37.5 hours per week) depending on experienceupto £28,800 per annum (40 hours per week) depending on experience