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Job Title: Administrator (Permanent Full-time)
Salary: £12.05 per hour
Hours: 8:00am - 17:00pm (Monday to Friday)
Benefits
- Career development in a family run business
- Contributory Pension Scheme
- My Pay Rewards discounts on vouchers
- Refer a friend scheme
- Cycle to work scheme
Your role:
A fantastic opportunity has arisen for a Sales Administrator to join our team at our Needham manufacturing site.
The successful applicant will provide administrative support to the Sales Department and be one of the main points of contact for Account Managers, customers and prospective customers.
Assist the sales team with administrative tasks
Co-ordinate with other departments such as finance and logistics
Meticulous, customer focused and able to work at pace, you will support the sales function by processing orders, quotes and resolving sales related queries and complaints.
Receive and process sales orders from customers, via phone, email or online platforms
Verify order accuracy, pricing and product availability
Enter orders into the system accurately and promptly
Liaising directly with customers and the wider team, you will be confident with using the telephone and emails whilst remaining professional.
Serve as the main point of contact for customer enquiries and requests
Address customer concerns, resolve issues, and provide timely updates on order statuses
Ensure a high level of customer satisfaction through efficient and effective communication
Qualifications
Previous experience in a similar administrative role or within a sales or customer service environment
Excellent communication and interpersonal skills
Proficient in Microsoft Office Suite, Word, Excel, Outlook
Ability to multitask and prioritise tasks
Knowledge of sales processes and procedures is desirable but not essential
Who we are:
A family-owned business with sites across the UK and Europe which has grown organically and through acquisition to become the UKs leading and most innovative national manufacturer.
We are organised into two distinct business units: Manufacturing and Reconditioned. Together, they deliver a range of sustainable products and services that promote circular economy principles to UK industrial and manufacturing markets.
As an employer with sites throughout the UK and a diverse range of career opportunities available, we offer secure employment with prospects and support to develop personally and professionally.
