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Location: Harlow
Salary: £23,400.00 per annum
Hours: 37.5 hours per week, between 8am-6pm Monday to Friday
About Us:
We, as a leading recruitment agency, are partnering with a reputable company in Civil Enforcement industry. This company, established in 2014, has quickly become one of the largest and fastest-growing players in the UK market.. They are committed to maintaining fairness in every interaction with clients, customers, and staff.
Introduction:
They are currently seeking a dedicated Collections Advisor to join this esteemed company in Harlow. As a Collections Advisor, you'll play a pivotal role in maximising the collection of overdue debts and providing exceptional customer service within their busy call centre environment.
What's in it for you?
In addition to a competitive salary, you'll enjoy a range of benefits including:
- Gym membership contribution
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings on a bespoke staff rewards platform
- Casual dress code
- Free on-site parking
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Long service awards
- Enhanced family leave
- Extra holiday days available to buy, up to five days per year
- Death in Service Benefit
- Unlimited refreshments, regular treats, and healthy snacks
Core Duties & Responsibilities:
As a Collections Advisor, your responsibilities will include:
- Processing inbound calls professionally and efficiently within agreed SLAs and guidelines.
- Collecting payments on behalf of clients and negotiating payment arrangements.
- Identifying and addressing cases of vulnerability appropriately.
- Completing outbound and credit control calls as directed.
- Updating the CMS with accurate call notes and associated actions.
- Handling account queries and verbal complaints, escalating where necessary.
- Following established collections processes and procedures.
- Escalating difficult cases to senior staff members.
- Carrying out additional duties as directed by Team Leader or Manager.
Essential Requirements:
- To be successful in this role, you'll need:
- Minimum 2 years of telephony experience, preferably in a call centre environment.
- Strong organisational and communication skills.
- Attention to detail.
- Good working knowledge of Microsoft Office applications.
- Ability to maintain confidentiality.
- Non-discriminatory work approach in accordance with equal opportunities policy.
- Integrity and flexibility to meet company expectations.
Desirable Requirements:
Experience in a call centre, control room, or contact centre.
