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Work for an established and growing organisation within its industry
Great working hours with early finish on a Friday
Work in a small friendly team
Our fabulous, innovative client in Hoddesdon is looking for a dynamic Customer Support Representative to join their operations department on a permanent basis. The ideally candidate will need to be organised and be a team player as you will be working in a small team of 7. You will need to be highly customer focused, an excellent communicator on all levels with high attention to detail and accuracy. Previous experience working in a customer service role is essentialHours: Monday to Thursday 8.30-5 with 45 mins lunch ( on site) Fridays 8. 30-3.45pm Salary: up to 27,000 depending on experience. Additional benefits: Up to 10% annual bonus per annum. Free parking on siteModern and open planned officesJob Title: Customer Support RepresentativeDepartment: OperationsReporting to: Customer Services Manager Main purpose of job: To be responsible for inputting and progressing all customer quotes and orders in a timely manner and with a high level of accuracy. To ensure that all quotes and orders are managed within the required KPIs to best service the sales teams and our customers.Key responsibilities:
Deal professionally with internal action requests, customer quotes and orders ensuring timely and accurate processing within agreed KPI’s.
Work closely with internal departments to ensure our sales team and the customer are kept informed.
Accurately raise supporting documentation as required.
Check price margins for quotes and orders to ensure accuracy.
Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
Working with internal systems to ensure all information is up to date and correct.
Provide first line response to internal departments and customers
Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, creating a positive impression that enhances and promotes DW Windsor’s reputation.
Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
Establish an in-depth knowledge of our full product range in order to respond to customer enquiries.
Escalating inquiries to the appropriate team when necessary.
Deal professionally with all internal and external customers though verbal and written communication, creating a positive impression.
Responding to, and promptly acting upon all customer queries
Ensure that all KPIs are met and are in line with targets and objectives.
Ensure you understand and be familiar with your responsibilities and duties as contained in the Company’s Quality Manual and Health & Safety Procedures.
Undertake such additional tasks and duties as may be required from time to time.
Skills and experience preferences
A motivated and organised individual, with a can-do’ approach to work
A good understanding of computer systems particularly Microsoft Office packages.
The ability to work using your own initiative and within a team environment
Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
An excellent communicator, with a clear and confident telephone manner
The ability to work under pressure, prioritise workload and work to deadlines
Good problem solver
Full training will be given.
Previous experience working in a customer service role is essential
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