SonicJobs Logo
Left arrow iconBack to search
Exclamation markThis job is no longer availableReasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Customer Product Support

SC4 Recruitment Limited
Posted a month ago
Location

Harlow, Essex CM17 9TD, England

Salary

£20,000 - £30,000 per annum

info
Contract type

Full Time

Customer Product Support - Harlow - £32,000 DOE 

Tue - Sat 37.5 hours

Hybrid - 2 days in the office 3 days WFH 

Are you technical-minded and comfortable providing support & navigating WIFI connections, Apps or Gaming?

If you love understanding how Apps and Games function and you are confident in providing customers with support online or by phone, we have a great opportunity for you to join a friendly customer support team.

This opportunity gives you the opportunity to play a vital role in supporting and guiding B2C customers through technical glitches and product features.

As Customer Product Support , your primary responsibilities will include:

  • Respond to technical WIFI connections and APP queries.
  • Give friendly customer support and guidance over the phone or through Live Chat. 
  • Problem-solving and troubleshooting technical issues on how to navigate how to use APPS from Apple Store or Google Play. 

Skills needed:

  • Technically minded and experienced in product support. 
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a proactive mindset.
  • A passion for gaming, health, fitness or sport will be a big advantage. 
  • Ability to multitask and thrive in a fast-paced environment.
  • D2C customer service experience. 

Benefits: 

  • Competitive salary with opportunities for growth and development. 
  • Comprehensive training. 
  • A collaborative team culture where your ideas are heard and valued.
  • 25 days holiday.
  • Free Parking

Explore these related job opportunities