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£4, 153.11 per annum (£20,767.90 FTE)
Subject to an increase from 1st April 2024
7.5 hours per week (1 day over 7 including weekends)
Permanent
Kings Road Shop Based
Bring your passion for fashion and retail experience to join our Saint Michael’s Hospice retail team as an Assistant Manager. Based at our Kings Road Shop, you will support the Shop Manager in maintaining a top-quality sales culture, developing shop plans and enhancing the customer service experience.
Providing encouragement and support for the team of volunteers, you will help build a welcoming atmosphere and fuel a committed customer base to boost shop growth. You will be able to demonstrate a keen eye for merchandising, helping pre-loved goods find new homes. You will aim to reach key performance indicators, using your creativity to develop strategies and ways to meet them. In the absence of the Shop Manager, you will take charge of day-to-day operations – maintaining standards across all aspects of the shop, as well as budget management.
Alongside fashion retail experience and customer service skills, the successful candidate will be innovative and open to new methods for boosting sales and cutting costs. You will demonstrate great organisational and leadership skill, and ability to strengthen interpersonal relationships to empower staff while maintaining an efficient retail environment.
Benefits include: -
- 35 days holiday per year (including Bank Holidays, pro-rata).
- Comprehensive Induction Programme.
- Refer a friend bonus scheme
- Pension Scheme with an employer contribution of 8%
- Employee Assistance Programme.
- Access to staff support.
- Free group life assurance.
- Free DBS check.
- Free car parking and close to bus and train stations.
Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice make up registered charity North Yorkshire Hospice Care. You’ll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.
Shop Assistant Manager
Job Description
Job Purpose
To support the Shop Manager and in their absence lead and manage a shop team to drive forward a top selling sales culture both on the shop floor and using online selling platforms, to ensure required targets are achieved, and customers and donors receive the highest standards of customer service.
Key Tasks
- Working with the Shop Manager to develop a short to medium term shop plan to include targets and key performance indicators, customer profile and engagement, volunteer support, North Yorkshire Hospice Care’s brand recognition and new ideas and promotions to increase sales.
- To help ensure that the shop provides exceptional standards of customer service and a positive shopping experience, supporting all members of the shop team to meet the same standard. To strive to make each customer and donor interaction the best it can be to enhance customer relationships, increase customer loyalty and accelerate shop growth.
- In the absence of the Shop Manager to take responsibility for managing the shop costs and sales budget and proactively develop and implement plans to recover any shortfall so that targets are maintained throughout the year.
- With the appropriate guidance from the Shop Manager and HR & People Team to lead and manage a strong, knowledgeable, and commercial shop team through effective recruitment, induction, appraisal, training, and performance management processes.
- To assist in regular shop visits with the Retail Area Manager to discuss areas such as shop plan progress, shop performance including key KPIs, ASP, sales space analysis, and profit, team, training, operational issues, shop design and layout, new ideas and health and safety.
- In the absence of the Shop Manager manage the day to day operation of the retail store ensuring policies and procedures are adhered to, that the required standards for health and safety and trading standards are met and that excellent standards in housekeeping and merchandising are maintained.
- To assist in the security, maintenance and cleaning of the shop premises, reporting any faults and damage promptly for action. To have an understanding of the shop lease terms in respect of repairs and maintenance to be able to contribute to refurbishment planning.
- To support the whole shop team in maximising the use of the EPOS system and promotion of Gift aid. To use the information from EPOS system to support and evidence performance management, team management and customer profiling for the shop. To be accountable for the shop takings, ensuring that correct records are maintained and provided to the Finance Team in line with procedures.
- To prepare donated goods for display, maintaining an attractive display to maximise the turnover of stock. To ensure that items are marketed to attract the highest price making use of alternative means of selling such as ecommerce as necessary.
- To work collaboratively with the retail team to support relief cover, share best practice and ensure donations are maximised through store transfers rather than through recycling.
- To ensure the safe disposal of all waste goods and refuse, maximising any income which can be generated from recycling.
- To support any ecommerce opportunities, to actively source any items of value that would reach a larger audience through an online platform and either sell using an appropriate site or send the items to the appropriate store for listing and selling.
- To work with the Community Relationships Team to proactively support the marketing of the stores and sales and fundraising promotions.
- Attend and participate in meetings, training and other fundraising events as part of the fundraising team.
- To ensure that any safeguarding concerns are identified and reported in line with NYHC policy and procedure.
- To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.
To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity.
The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.
