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CBW are currently recruiting for an Operations Manager to work for an established FM service provider based in Kent. The Operations Manager will have responsibility for the overall strategic management of Commercial and Residential portfolio consisting of cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. You will be responsible for the day to day operations which includes the management of 4-6 Area Managers across 200 sites in London & Kent. In return the company is offering a competitive salary of up to 60,000 based on experience.
Hours of work
Monday to Friday - 08:00am to 17:00pm
Key duties & Responsibilities
- Support the Director with new business, quotations, and tender opportunities.
- Assist with setup of new CRM System.
- Roll out new systems ensuring they are set up properly and used effectively.
- Manage and oversee operational processes.
- Quality Auditing, ensuring Operations Team are carrying out regular audits.
- Assist Operations Team with new and existing customers.
- Assist in overseeing the mobilisation process of all new contracts/sites.
- Monthly meetings with Office Administrators and Operations Team.
- Staff planning and training.
- Complaint escalation and resolution.
- Assist HR Manager with any performance management and disciplinary matters.
- Travel to meetings with prospective clients, in and around London.
- Ensuring the highest standards of cleanliness and customer service are maintained at all customer sites
- Attend and run monthly management meetings
- Up to 60,000
- Oyster card / Travel expenses
- Mobile phone allowance
- Pension Scheme
- Company Laptop
- Extensive experience in an Operations management role.
- Experience within Cleaning or Soft Services
- Be a customer service driven individual.
- Proven track record in operational team management.
- Able to perform independently or as part of a team.
- Attention to detail and confidence to be able to present a solution to client needs.
- Willing to work out of the Kent office and attend sites in London (This is not a hybrid role)
- Commercially / financially aware
- Hold a full UK Driving license.
