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Service Engineering Coordinator - MC(phone number removed)
Service Engineering Coordinator required for a manufacturer of equipment / machinery based in Harwich, Essex.
Service Engineering Coordinator Position Overview
Manage the service engineers time to meet or exceed efficiency targets.
Proactively uplift the spares and service revenue to meet or exceed targets.
Identify and supply spare parts to customers in a time-critical manner.
Accurately prepare and deliver quotations in a time-critical manner.
Visiting customers regularly to maintain customer satisfaction.
Attend service visits in person to support the service team.
Continuously improve on spare parts processes and revenue.
Deliver an extremely high standard of customer support, knowing when to ask for help from other staff with key experience.
Liaise with the accounts department to ensure that outstanding spare parts invoices are paid on time.
Prioritise the technical concerns and issues of customers from many locations.
Project manage aftermarket sales with the technical team.
Work with the Commercial Manager to market spares and service.
Attend trade shows where necessary.
Service Engineering Coordinator Position Requirements
Customer service or sales experience.
A positive and outgoing attitude, even when dealing with difficult situations.
Comfortable working within tight deadlines.
The ability and passion to drive sales and improve on current procedures.
Comfortable working with Sage Accounts and Sage Manufacturing.
Familiar with CRM systems (we use Hubspot).
Excellent written, verbal, and IT skills with the ability to effectively articulate customer information.
High standard of communication skills, to keep in regular contact with customers and follow up on quotations to increase conversion rates.
Professional and well presented at all times.
Be willing to occasionally work additional hours to complete projects.
Service Engineering Coordinator Position Remuneration
- This position is a full time role: 08:30 - 17:00 Mon - Thur, 08:30 - 16:00 Fri.
- You will be located at our site in Harwich, Essex but will be expected to travel extensively within the UK and carry out some overseas work
- Expected Salary
- 25,000-28,000 during 6-month probation
- Salary increase and bonus schemes will be discussed during the probation period depending on performance.
- Benefits
- Company pension
- 20 days paid holiday, plus Christmas shutdown period
- Cycle to work scheme
- Company mobile and laptop
Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
