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A client of ours in the Haverhill area are recruiting a Service Delivery Coordinator to join their team. This is a full-time maternity cover position for 9 months paying 25,000 - 26,500 per annum depending on experience.
Working hours are 37.5/week on a rota covering Monday to Friday 7.30am-5pm & one weekend in five Saturday 8am-8pm/Sunday 9am-6pm. Weekend working is home based.
Key Duties include but are not limited to:
- Ensure break fix calls received are acknowledged and processed accurately and efficiently.
- Schedule calls for engineers.
- Keep customers updated via phone and email with the status of requirement.
- Communicate with customers at store, head office and helpdesk level to assist in resolving breakdown incidents in order to limit customer downtime, by diagnosing and remotely fixing where possible.
- Prepare internal management/customer information and service level reports in a timely manner.
- Ensure that email inboxes are monitored and actioned in a timely manner.
- Assist engineers & subcontractors to test customer systems in order to resolve outstanding incidents.
- Prepare Quotes/ Sales orders for chargeable equipment.
- Raise Purchase orders for Sub Contractors where necessary.
Skills and Experience required to be considered for this Service Delivery Coordinator position:
- Excellent communication skills.
- Experience within a customer service and administration role essential.
- Highly organised.
- Strong sense of initiative and ownership.
- Professional approach.
- Ability to build good relationships.
- Proficient within MS Office especially in Word and Excel.
If you feel like you meet the above criteria & would like to be considered for this Service Delivery Coordinator position, please apply with your CV and contact Laura at Prime Appointments for a confidential chat. #officejobs
