Student Support Officer

Student Support Officer

Student Support is a key service area in a College offering non-academic support and advice to students. This could include help with housing, benefits, health and well-being, relationship difficulties and any other problem that affects students’ learning. 

In this varied and interesting role, you would assess and offer appropriate support to students, referring to external agencies when necessary, including support for vulnerable students, those with Mental Health issues, Looked After Children and those identified as ‘at risk’.  You would also take a lead role working with the Student Council to co-ordinate enrichment for learners, such as student activities and events, working with the Student Executive Committee and Tutor Reps.  After a period of training, you will also become a designated Safeguarding Officer.

You will need to have experience of working with young people aged 14+ in an informal and supportive capacity.   You should be able to engage effectively with learners from a wide variety of backgrounds and be able to positively influence young people, demonstrating good listening and interpersonal skills, and be able to work on your own initiative.  You should also be a good team player and have a strong understanding and commitment to Equality and Diversity and Safeguarding. 

Job Title: Student Support Officer

Position: Full-Time

Role type: Permanent

Location: West London

Rate: £22, 960 - £24, 996 per annum

The successful Student Support Officer will have the following skills and qualifications, or be willing to work towards:

• Be Educated to level 3
• Experience in working with young people (aged 14+) in an informal and supportive environment
• Confidence and ability to work with and relate to people from a wide variety of backgrounds
• Excellent communication and interpersonal skills
• Good working knowledge of Microsoft Office packages, particularly Word and Excel or willingness to develop IT skills
• Good written communication skills
• Excellent customer service skills
• Strong commitment to Equal Opportunities and ability to apply it in the working environment
• Ability to plan, promote and deliver activities and events for young people
• Good listening skills and empathetic approach
• Some knowledge of local support agencies
• An understanding of the importance of Safeguarding

To apply for this role, please send us your updated CV by clicking 'Apply Now'.

Not looking for teaching roles? We are also registering teaching assistants, learning support assistants, learning mentors and technicians through to other FE positions including HR, finance, facilities, administrators. We also have a specialist team of interim and senior management consultants with over 20 years’ experience in the sector.

Reed Further Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment by undergoing a 2 year’ employment check and a DBS Application, completing mandatory training within 6 weeks of your first assignment and annually thereafter.

Thank you for your interest in working with Reed Further Education. We look forward to hearing from you soon.