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We are seeking a proactive and personable Customer Service Executive on a 9 -12 month fixed term contract to join a small, friendly team based in South Hereford. Reporting to the Operations Coordinator you will play a crucial role in maintaining a professional and efficient end to end service to their clients.
What you can expect
- Working hours: Monday to Friday, 8am – 5pm
- Basis: 9-12 months fixed term
- Salary: £29’500 per annum
- Free lunches daily and free parking
- Company bonus scheme
What you will be doing
- Answering incoming phone calls
- Monitoring the sales email inbox
- Processing online orders from the website
- Quoting customers who call or email
- Printing orders and generating pick notes for the dispatch team
- Setting up new customer accounts
- Dealing with, resolving, or escalating customer complaints
- Performing other reasonable tasks within the scope of the role
What we are looking for
- Proven experience in a customer service or support role
- Ability to work in a fast-paced environment with a sense of urgency
- Strong IT and Microsoft Office skills
- Positive, problem-solving mindset with a proactive approach
- Excellent phone etiquette and active listening skills
- Ability to multitask, prioritise, and manage time effectively
- Team player with strong communication and collaboration skills
- Adaptable and willing to support colleagues when needed
- Friendly, approachable attitude with a good sense of humour
Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right work in the UK to apply
