Back to search
- 10% Bonus
- 25 Days Holiday + 8 Bank holidays
- Free on-site parking
- Private Medical Insurance
- Private Dental Insurance
- Retail Discounts
- Plus more!
- Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation
- Managing, leading and motivating a team of customer service staff, training staff to deliver a high standard of customer services
- Conducting root cause analysis and provide on-going recommendations and solutions to improve professionalism and customer service procedures and policies
- Co-ordinate and manage B2C customer service projects and initiatives
- Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved as per the B2C team KPI’s
- 5+ Years’ line management experience within B2C customer service environment, preferably a call/contact centre experience
- Excellent knowledge of customer service principles and practices
- Knowledge of SAP & CRM systems
- Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge
- Ability to work within a fast paced environment
