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The Company
A successful family run business who strive to deliver the highest quality products, using sustainable materials. We are looking for a customer focussed individual to join them on a permanent basis and carry out a mix of customer service and admin related duties.
The Role
- Accurately inputting orders into the system.
- Providing order updates to customers on phone and email.
- Providing product advice, support and answering general customer enquiries.
- Being the first point of contact on the phones/emails for customers, ensuring the highest standard of customer service is delivered at all times.
- Dealing with customer complaints, escalating when necessary.
- Send out product catalogue requests, and sample materials.
- Process requests for spare parts.
- Reception - this role does require you to partake in Reception duties on a rota basis.
- Cover for team members when absent from the business.
About You
We are looking for someone who is passionate about the customer experience and who is confident to learn quickly on the job.
- Previous administration and/or customer service experience, in an office environment - necessary.
- Excellent telephone manner.
- IT literate and able to learn new systems.
- Able to retain product knowledge, once taught.
- Strong team player, willing to assist with other duties as required.
- Have an eye for detail and accuracy.
