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High Wycombe
We are seeking a dedicated Service Advisor to join our team. This role is crucial in maintaining strong rapport with all customers and ensuring a high level of customer satisfaction.
Key Responsibilities- Customer Service: Greet every customer, answer incoming calls, and manage online bookings for services, repairs, or MOTs.
- Communication: Discuss aspects of work required, advise customers, and listen carefully to their needs.
- Courtesy Cars: Ensure any courtesy cars required are booked and available when the customer arrives, and manage the checking in and out of these vehicles.
- Workshop Support: Assist the Service Manager in planning and scheduling work for workshop technicians, and in preparing workflows.
- Parts Ordering: Communicate with parts suppliers via calls and emails to order necessary parts.
- Invoicing: Prepare invoices and make final preparations to the customer’s car after works are complete, ensuring it has been washed, sanitised, and that sweet gifts are in place.
- Customer Follow-up: Advise customers when their vehicle is ready for collection, explain the works that have been completed, and ensure payment is processed.
- Salary: £23,000-£25,000 per annum
- Bonus: £250-£500 per quarter, measured against profit targets achieved
- Holiday: 20 days, rising to 23 days after 3 years of service
Service knowledge and on-the-job training is offered with the support of an experienced colleague (Senior Advisor) during the early weeks to mentor you during induction.
Hours of Work- Monday to Friday: 08:00 - 17:30 (1 hour break)
- Occasional Saturday: 08:00 - 13:00 (max 4 per year)
If you are a customer-focused individual with a passion for the automotive industry, we would love to hear from you. Apply today!
