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Jacob Rose recruitment is delighted to be working with our client a well established business based in Highbridge who are seeking a Customer Service Executive to join them on a permanent basis.
The Customer Service Executive is the main point of contract for all client communication and will be responsible for the delivery of exceptional levels of customer service. The successful candidate will be coordinating activities to ensure contracts are completed on time and within budget.
Key Responsibilities
- Responsible for the progress of contracts. Monitoring new contracts and incomplete orders ensuring that any issues are resolved promptly
- Ensuring that customers are kept informed on a regular basis
- Liaising with project managers and external teams to control the contract through the business from pre-delivery through to completion.
- Liaising with the Customer Services Manager regarding any changes to the Delivery Schedules, ensuring that changes can be accommodated
- Raise and administer purchase orders for requirement as required
- Ensure database is up to date with contract status
- Issuing and collection of required customer payments throughout their contract
Essential Skills and Experience
- Proven customer service experience or account management experience
- Able to demonstrate a high level of professionalism, integrity and commitment
- Motivated self-starter who is proactive in their approach
- Ability to maintain accurate records and file notes
- Strong administration and organisational skills
- Ability to manage conflicting priorities, calmly and pragmatically
- Articulate, able to generate excellent working relationships across the Company at all levels and be an effective communicator via email, telephone and face to face
- Excellent ICT skills including Microsoft Office applications and bespoke software
Benefits
- Competitive salary of 31,000 with confidence of working for an established and growing company
- Company Pension Scheme
- Medicash Employee Assistance Programme
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free on site parking
- On-site parking
- Sick pay
If you would like to apply for this role of Customer Service Executive, then please send your cv through today for consideration.
