Customer Service Advisor (Joinery)

Customer Service Advisor (Joinery)

£27,000 - £31,000 + MON - FRI + Training + Pay and Role Progression + Company Events

Highbridge

Are you a Customer Service advisor looking to join an outstanding company where you will play a fundamental role within their services department where you will be coordinating communication for high end fit out projects for clients all over the UK?

You will be the central point of contact for all customer communication and will be responsible for ensuring the delivery of exceptional service for projects from conception to completion. Your primary responsibility within this role is to ensure there is comprehensive communication throughout projects, performing a multitude of duties such as monitoring new contracts, monitoring planning applications and liaising with the service manager regarding fit out schedule change.

On offer is the opportunity to work for a successful company with a history of over 40 years. They are the market leading designer and manufacturer of luxury high end joinery fit out projects for commercial clients these projects include bespoke orangeries, conservatories garden rooms and kitchens. The company is customer oriented and has a strong understanding of customer needs to provide specialist design solutions across the UK.

You will play an integral role using your excellent service skills to support the customer service team, maintaining this company's renowned reputation where you will be working directly with high status clients.

The role would suit a talented customer service advisor with an excellent ability to coordinate and communicate project updates to clients, this role will include comprehensive training to progress your career.

The role:

• Monitoring new contracts and incomplete orders ensuring that any issues are resolved
• Ensuring that customers are kept informed about the progress of their contract
• Liaising with other departments to control the contract through the business from pre-delivery through to completion
• Liaising with the Customer Services Manager regarding any changes to the Fit/Delivery Schedules, ensuring that changes can be accommodated
• Monitoring planning applications to ensure they are all registered and are progressing through communication with Planning Department
• Issuing prices to fitters and feeding back responses to Building ManagerRaise purchase orders for site requirement as required, hiring of site equipment to fitters requirements and timely off hiring
• Ensure database is up to date with contract status
• Issuing collection of required customer payments throughout their contract
• Resolving customers' queries the first time they are raised, liaising with other departments to ensure resolution.

The person:

• Customer Service Advisor

Reference Number: BBBH13690

Keywords: Customer Service Advisor, Projects, Customer Service, Coordinating Projects, Joinery, High end fit out.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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