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Applications Support Specialist

Precise Placements
Posted 11 hours ago, valid for 4 days
Location

Hounslow, Greater London TW6 2AB, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a leading hotel management company, is seeking an Applications Support Specialist on a contract basis.
  • The role involves providing level 2 application support to end users and ensuring high service levels for issues and change requests.
  • Key responsibilities include maintaining master data, supporting user training on system upgrades, and managing escalations with 3rd party providers.
  • Candidates should have at least 3 years of experience in a similar role and be familiar with business systems like Opera and Simphony.
  • The position offers a competitive salary of $60,000 per year.

Applications Support Specialist

Our client are a leading hotel management company who are looking to recruit an Applications Support Specialist on a contract basis to provide level 2 application support to end users within the firm.

As the firms Applications Support Specialist you will support of users across the business to ensure the highest levels of service are maintained with issues and change requests dealt with promptly and in a professional manner.

RESPONSIBILITIES / MAIN DUTIES

  • Provide level 2 support to end users and act as a point of integration with 3rd party providers for level 3 support as required
  • Maintenance of master data, configuration and data integration of Opera, Simphony, Planet Payments and other business systems as required
  • Support in the communication to, and training of, users on upgrades, changes and new developments on the business systems
  • Support the Service Delivery Manager in managing the 3rd party queues and ensuring service levels are met
  • Manage call escalations internally and through 3rd party partners to ensure a satisfactory resolution to issues
  • Act as the conduit between the business stakeholders and 3rd parties in the management of continuous improvement and small change
  • Responsible for user access and role administration as required
  • Preparation of service reports as required

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.