Housing Officer

To provide a customer focused, proactive and high-quality Tenancy management service to the organisations affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.

Key Responsibilities include:

• Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.
• Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum.
• Conducting viewings with prospective tenant
• Ensure all paperwork and compliance documents in place for new tenancies.
• Ensure high retention of tenancies
• Responsible for managing rent increases and renewals to maximise the income of the portfolio
• Actively work with residents to manage their rent accounts and maximise income.
• Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records.
• Build effective relationships with residents, increasing resident satisfaction and quality of life.
• Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.
• Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained

Previous Experience and Skills Required:

• Experience of Housing management system
• Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments.
• Experience of working of working in a resident engagement or customer facing role.
• Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
• Strong negotiating and influencing skills across a range of stakeholders.
• Analytical, with the ability to quickly solve problems through practical and innovative means.
• Achievement focused approach, with the ability to drive performance.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
• Commitment to equality and diversity

If you are committed to delivering excellent customer service, have a passion for housing, and want to be part of a dynamic and supportive team, we would love to hear from you. Apply now and become an integral part of the organisation as a Housing Officer.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.