Quality Assurance Auditor

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets.

Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers.

MM Flowers’ values and behaviours form the basis of our culture and are a guide to the way we work as individuals, in teams and with our customers, They can be used as a guide and a reference to support processes such as team development, performance management, recruitment, identification of talent, and on-going coaching to support the delivery of our ambitious growth plans.

Creating Meaningful Moments that do good for people, and our planet.

We are currently looking for QUALITY ASSURANCE AUDITORS

To audit, monitor and evaluate quality systems, processes and procedures providing technical support for the operational teams while maintaining and promoting technical and quality standards in line with business and customer needs. Assessing stems/ bouquets against the specifications to demonstrate quality performance of MM Flowers and its growers. Reporting Results back to growers and internally drive continuous improvement.

·Use inspection process and data to support growers/suppliers deliver consistent raw materials and service to MM.

·Accurate assessment of raw material inspected.

·Accurate recording of findings with supporting photographic evidence where visualisation adds value to inspection data.

·Complete and send grower/supplier reports, post-Procurement team evaluation; within agreed time scales, with supporting evidence e.g. data, photos, claim details

·Identify and segregate ‘out of specification’ materials and agree actions with relevant departments.

·Monitor the quality of bouquets produced against customer specifications.

·Assess all aspects of the finished products and utilise links to support departments to produce a detailed picture.

·Complete and send daily, weekly and period reports, within agreed time scales, with supporting evidence e.g., data, photos,

·Clear, concise and timely communication of findings to relevant internal teams

·Determine if specifications prepared for the production line staff are accurate and fit for purpose. Where specifications are inadequate/incorrect, address with the technical department.

·Manage out of specification finished goods e.g., ‘Use’, ‘Hold’, etc & ensure clear communication as to the fate of the material.

·To support the Factory teams by providing technical support and advice, seeking guidance from the QA Supervisor on any technical issues e.g., calibration of measuring equipment, labelling, raw materials, and traceability.To work with the production teams on continuous improvement of technical control and the monitoring, auditing of and management of the automated Olympus date coding system, e.g., adding products, approving concessions and any barcode / system issues.

·To understand and apply the business Quality Standards ensuring company, customer and legislative requirements are met and maintained by setting standards and monitoring good manufacturing practices, applying HACCP principles and preventing reoccurrence of non-conformance against these standards.

·To audit compliance against Quality Management Systems and GMP, raising all non-conformances against relevant standards with objective evidence enabling the operational teams to take the appropriate and necessary corrective action, to follow up and monitor completion of actions.

·To ensure all product testing, is carried out according to the agreed schedule and in line with customer codes of practice.

·carry out full investigations including traceability for customer complaints.

·To support NPD trials and product launches, to ensure product is manufactured to correct standard.

·With guidance from Line Manager, coordinate day to day activities to deliver improvement of Technical KPIs

·To operate in a safe working manner and support the site/business on continuous improvement relating to health, safety, and the environment.

For this role it would be great if you have.

·Previous experience in a quality role is very beneficial but not essential (experience of the flower industry also advantageous)

·Good organisational, problem solving and analytical skills.

·A keen eye for detail

·Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service

·Ability to work independently and within a small team that depends on one another to coordinate and share inspection activity.

·Carry out assignments to completion within parameters given.

·Microsoft Office experience - Word, Excel

·Flexible approach to work

·Identify and develop continuous improvement opportunities.

So, what’s the package? When you work at MM Flowers you get more than just a salary;

• Holiday allowances are calculated on your days worked and you can find your allowance in your offer letter.
• Pension Scheme - You will be auto enrolled onto the company pension scheme after 3 months. At present we operate an auto enrolment scheme where you will benefit from contributions from us.
• Onsite Parking – free parking is available onsite
• Recommend a Friend Scheme – £250 is payable to you when you recommend a friend who is successful through the application process and successfully completes their 3 month probationary period.
• Career Progression – we actively encourage employees from within the business to consider roles which become available and whether that be within their field or want to consider a cross functional move.
• Wonderful working environment– we are all working in a modern contemporary purpose built State of the Art facility.
• We are committed to an open ethical and fair working environment and have a Whistleblowing Policy in place to ensure complaints and concerns are handled appropriately
• We work with an Occupational Health provider to support our employees both mentally and physically.
• Four times a year we run amazing Peak promotions with daily prizes to win.
• We gather employee feedback annually to look at how we can continually improve the employee experience.
• We work with GroceryAid who provide confidential 24/7 Helpline, 365 days a year for anyone who is working or has worked within the grocery trade, regardless of length of service providing emotional and practical support to help through a difficult time
• We celebrate diversity by running a calendar of events throughout the year.
• We have an active Employee Forum creating a safe space to encourage ongoing open dialogue about how we improve the employee experience.
• We are affiliated with Stronger Together who provide guidance, training, resources and a network for employers, labour providers, workers and their representatives to work together to reduce exploitation.

MM Flowers are a proud equal opportunity employer, and we understand the benefits of nurturing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, national origin, age, sexual orientation, gender identity, gender expression, disability, genetic information. Applicants who require a reasonable accommodation to complete the job role advertised are encouraged to apply.
We believe we can only achieve our potential if we employ a diverse population of people, ideas, and perspectives. We are committed to grow our workplace culture, encouraging team members to feel unique valued and engaged, enabling them to achieve their full potential.

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