Collections Agent

Location - Hyde - SK14

Salary - £25,000

Consultants - Ben Harrison & Sarah Duffy

Benefits - 9-5 Monday - Friday, CPD Training Programme, Pension Plan, Bonus Scheme.

Company Overview: Our client, are a reputable collections agency regulated by the Financial Conduct Authority (FCA), dedicated to helping clients manage and recover outstanding debts while adhering to strict regulatory guidelines. Their team is committed to maintaining high ethical standards and providing exceptional service to clients and customers.

Responsibilities:

To provide administrative support for all areas of the Debt Recovery Team. As a Collections Agent, you will play a crucial role in the agency’s debt recovery process, working within the framework of FCA regulations to effectively manage and collect outstanding debts on behalf of the companies clients. You will be responsible for engaging with debtors, negotiating repayment arrangements, and maintaining accurate records of all interactions.

• To provide administrative support for all areas of the Debt Recovery Team or as instructed by Line Manager
• Contact customers by telephone, email, letter and text to maximise the collection of arrears accounts
• To adhere to company standards and necessary legal and regulatory requirements (TCF/FCA)
• To gather and verify client information from various sources and ensure client data is accurate and up to date on in house systems
• Work to reduce delinquency with the objective of returning borrower accounts to a resolved or up-to-date status
• Provide excellent customer service and support whilst adhering to the forbearance and vulnerable customer policy
• Support the Collections Manager with the issue of summons to customers
• Maintain customer based information on systems on all activities including building, running and reviewing reports to identify potential problem areas

Qualifications:

• Proven experience in debt collection or a related field, preferably in a regulated environment
• Excellent communication and negotiation skills, with the ability to effectively interact with debtors from diverse backgrounds
• Strong understanding of FCA & TCF regulations and compliance requirements related to debt collection
• Exceptional attention to detail and accuracy in maintaining records and documentation
• Proficiency in using collections software and Microsoft Office applications
• Ability to work independently and as part of a team in a fast-paced environment
• High level of integrity and ethical conduct in all interactions