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Japanese-Speaking Helpdesk Analyst
Job Description:
We are seeking a motivated individual with excellent communication skills in both Japanese and English to join our team. In this role, you will provide support to clients, ensuring their needs are met with clarity and professionalism. No formal technical knowledge is required as comprehensive training will be provided. However, familiarity with IP networking and IT support is a plus and would be advantageous in adapting to the role quickly.
Key Responsibilities:
- Communicate effectively with Japanese- and English-speaking clients.
- Provide support and assistance, following training guidelines.
- Collaborate with team members to resolve client inquiries.
Key Skills:
- Fluency in Japanese and English (written and verbal).
- Strong interpersonal and communication abilities.
- Willingness to learn and adapt through provided training.
- Basic knowledge of IP networking and IT support (desirable but not essential).
Experience:
- No prior technical experience required; training will be provided.
- Previous customer-facing or support roles are a bonus.
