Resident Liaison Officer

Client:

Our client operates all throughout London and the Southeast of England as a Contractor providing Construction, refurbishments, and Regeneration services for all sectors, including Healthcare, Education, and Commercial. They have a direct goal of becoming the construction partner of choice and they stive for this through their collaborative approach to construction.

They have a strong Belief in developing and retaining the best talent the industry has to offer, and pride them self on their reputation for delivering high quality services consistently throughout their 30 years of existence.

Job Overview:

As a Resident Liaison Officer (RLO), you will play a vital role in ensuring smooth and positive interactions between our construction team and the residents living near our project sites. You will be responsible for building and maintaining strong relationships with residents, addressing their concerns, and ensuring their needs are met throughout the construction process.

Key Responsibilities:

• Resident Engagement: Build and maintain positive relationships with residents, providing them with information about upcoming construction activities, schedules, and potential disruptions.
• Conflict Resolution: Act as a mediator between residents and the construction team, addressing and resolving any complaints or issues that may arise during the construction process.
• Communication: Keep residents informed about project progress, timelines, and any necessary safety precautions, ensuring transparency and clarity.
• Site Inspections: Conduct regular site inspections to monitor the impact of construction on residents, making recommendations for improvements as necessary.
• Compliance: Ensure that the construction team complies with all relevant regulations, permits, and best practices related to resident relations.
• Documentation: Maintain accurate records of resident interactions, complaints, and resolutions, and provide regular reports to the project management team.

Qualifications:

• Previous experience in a similar role, preferably within the construction industry.
• Strong interpersonal and communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of relevant construction regulations and best practices.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing project needs and schedules.
• Strong organizational skills and attention to detail.
• Valid driver's license and access to a vehicle.

Benefits:

• Competitive salary
• Health and dental benefits
• Opportunities for professional development and advancement
• A dynamic and supportive work environment
• Contribution to meaningful community projects