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Ntrinsic are working with an organisation based in the Ipswich, who are looking for a Senior Desktop Engineer. This is a permanent position working Monday - Friday 9am - 5:15pm - Onsite .Â
Day to day:Â
- Able to deal directly with clients in a friendly and highly confident manner
- Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories
- Experienced with VIP support and engagement
- Troubleshooting known and unknown software issues related to Windows platforms
- Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general âITâ tasks
- Providing âHands and Eyesâ support to other teams
- Processing documentation and knowledge base article management
- Using the onsite call management system to update calls and close calls to specific SLAs
- Perform stock control & asset management â ensuring the desktops and laptops are correctly added to the database and the status updated when applicable
- Knowledge of current and past Microsoft windows operating systems
- Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
- Experience in Windows imaging techniques (Network & Local)
- Microsoft Active Directory & Azure Active Directory knowledge
- Remote desktop support tools
- Desktop/printer configurations
- Excellent interpersonal & communication skills
- Must be able to work independently and part of a team.
- Experience and technical knowledge of IT, PCâs / peripherals, and their architecture
- Break fix, IMACs, Incidents, Projects
- Experience with Ticket Management
- Comfortable with liaising and working alongside 3rd Parties
- Display flexibility and the ability to manage your day effectively
Desirable Skills:
- ITIL Foundation
- 3 â 4 years experience supporting Windows environment
- Windows certification
Benefits:
- Flexible benefits including, private medical and health insurance, basic cover paid by employer
- Free eye test vouchers
- Company pension scheme
- Income protection after 6 monthsâ service should you be off work due to serious illness
- 23 days holiday rising by 1 day per year to max 25
- Option to purchase / sell additional holiday
- Life insurance
- Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
