IT Support Manager

IT Support Manager
Location: Ipswich (office-based with hybrid option after 6 months)
Salary: Circa 45,000 per annum (depending on experience)

Are you a proactive, driven, and technically skilled IT leader looking to take the next step in your career? REED Technology are working with a client with an exciting opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business.

You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal stakeholders and external partners to ensure the organisation's IT infrastructure remains robust, secure, and fit for purpose. With a strong technical background and a passion for continuous improvement, you'll help shape the IT landscape and contribute to the company's wider technology strategy.

Key Responsibilities

• Lead and manage the IT support team, providing guidance, mentorship, and escalation support.
• Oversee day-to-day IT operations and ensure efficient resolution of technical issues.
• Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance.
• Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations.
• Maintain and develop internal IT procedures, policies, and technical standards.
• Manage relationships with third-party suppliers and service providers to ensure maximum value and service continuity.
• Support the deployment and maintenance of new IT systems, software, and services.
• Oversee IT asset, licence, and contract management.
• Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures.
• Contribute to IT strategy and continuous improvement initiatives across the business.

Key Skills & Experience

• Proven experience managing and leading an IT support team - management experience is essential.
• Strong technical knowledge of Microsoft 365, Azure Active Directory, and Windows Server environments.
• Hands-on experience with Microsoft Endpoint Manager, Windows desktop support, and network administration.
• Understanding of cyber security standards and frameworks (e.g. Cyber Essentials, ISO27001).
• Excellent communication, problem-solving, and organisational skills.
• Strong understanding of IT governance, risk, and controls.
• Experience managing IT security and continuity processes.
• Ability to balance hands-on technical support with leadership responsibilities.
• A proactive, engaging, and positive approach with a genuine enthusiasm for technology and team development.

Desirable

• Awareness of Microsoft Power Apps and cloud-based solutions.
• Experience working with Managed Service Providers (MSPs).
• Previous involvement in technical infrastructure projects.

This is an excellent opportunity for a confident and ambitious IT professional who enjoys both hands-on technical work and leadership. If you're ready to make a tangible impact in a dynamic business environment, we'd love to hear from you.

If you have the skills and experience to carry out this role, please apply using the link provided.