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A growing Insurance Broker, known for their quality focus and service excellence, is recruiting an Operations Manager to work across all areas of the business.
As Operations Manager you will play a pivotal role in streamlining processes, improving systems and enhancing documentation to drive business efficiency and contribute to their continued growth trajectory.
This position offers a great opportunity for a talented individual to really contribute to the success of the business and to be a highly valued member of their Senior Management Team.
Responsibilities of the Operations Manager role include:
- Ownership of operational processes with a focus on efficiency and effectiveness.
- Identify opportunities for process improvement and implement strategies to enhance operational performance.
- Drive initiatives to expand operational excellence across the Broking, Underwriting and Claims functions.
- Collaborate with stakeholders to develop and refine systems and procedures to streamline workflows.
- Delivery and ongoing management of the Quality Management System to ensure compliance with ISO 9001 and FCA rules.
- Develop Key Performance Indicators (KPIs) and metrics to track operational performance, analyse trends, for Management reporting and decision-making purposes.
- Implement risk mitigation strategies and controls, including an internal audit framework.
- Oversee relationships with external vendors and service providers, and monitor service levels.
- Liaise with all departments, facilitating communication and collaboration.
To be successful as an Operations Manager you will demonstrate:
- Proven experience across the Insurance industry with examples of how you have improved processes.
- Strong analytical skills with the ability to identify inefficiencies and implement solutions.
- Desire to create a culture of continuous improvement.
- Knowledge of Acturis is advantageous.
- Familiarity with regulatory requirements and industry standards governing Insurance operations.
- Ability to adapt to manage multiple priorities effectively.
Benefits
- Competitive pay and bonuses.
- Generous Employer contribution to the workplace Pension, along with 3 x salary life assurance.
- Up to 25 days holiday (plus bank holidays) with options to flex up or down. Also days off for volunteering activities.
- Financial support and rewards for study towards achieving professional qualifications.
- Reward schemes in place to recognise your achievements.
