Back to search
The Front ofHouse Managerwill play a pivotal role in ensuring exceptional customer service standards and fostering a cohesive team environment. Adopting a One Team approach, you will lead the Reception Team and Trusted Service Partners to deliver outstanding service and leave a lasting impression on tenants and visitors alike.
Key Responsibilities:
- Maintain impeccable standards of presentation and service, directly managing the Reception Team to deliver 5-star service consistently.
- Cultivate strong tenant relationships, collaborating with the Customer Experience Team toorganiseevents and experiences onsite.
- Keep the building-specific app updated with the latest events and offerings, ensuring tenants are informed and engaged.
- Participate in Building Management meetings, providing updates onFront of Houseoperations and contractor management.
- Collaborate with local partners to secure discounts and enhance tenant services, promoting community initiatives likecar-pooling.
- Review and update the Building Operations Manual regularly to ensure accuracy and compliance.
- Serve as a motivating leader, spearheading initiatives and gathering feedback for continuous improvement.
- Conduct buildingshowarounds, showcasing available office space and highlighting the benefits of the workspace, building, and location to potential tenants.
- Assist the Building Manager in Front of House Service Delivery, assuming Facility Management duties in the absence of the Assistant Building Manager.
- Liaise with tenants and the Facility Management team regarding move-in/out requirements, tenant fit-out, and ongoing tenant issues.
Qualifications and Skills:
- Proven experience in a customer service leadership role, preferably within the property or hospitality sector.
- Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
- Excellentorganisationaland multitasking abilities, with a keen eye for detail.
- Knowledge of building management principles and practices (desirable)
- Familiarity with event management and community engagement initiatives(desirable)
- A proactive and adaptable mindset, with a commitment to delivering exceptional service.
If you are passionate about delivering exceptional service and creating memorable experiences for tenants and visitors, we want to hear from you.
Location: Ipswich, United Kingdom
Employment Type: Full-time
Working Hours: 8am to 5pm Monday to Friday
Salary: 35,000
