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The Customer Service Executive will prioritise and proactively maximise all sales opportunities from inbound/outbound calls, through effectively questioning and listening in order to understand the customers application requirements. The Customer Service Executive will ensure cross selling and up selling takes place in order to achieve pre-agreed sales and growth targets.
This is a dynamic working environment and one where career progression is taken very seriously and is fully supported.
Responsibilities:
- Processing of orders via telephone, fax or emails ensuring high levels of accuracy at all times
- Give remarkable service at all times, managing customer expectations by liaising with other departments/service providers to deliver on promises
- Maintain accurate customer records and sales development activities.
- Operate effectively within current policies and procedures relating to pricing, order entry, lead times and in line with the telephone call monitoring programme.
- Develop effective working relationships with other team members, internal departments and sister companies
- Participate in team briefings and communicate with team leader and other team members to address issues and develop a wider range of skills
- Participate enthusiastically in specific projects and team activities as required such as Product of the month and monthly sales promotions
- Attend training sessions and participate in both our development programme and on-line training portal to develop knowledge, sales techniques and skills
You should have the following skills, experience and/or qualifications:
- Experience of working within a Sales or Service environment is essential
- Effective communicator (verbally and in writing) and capable of quickly building rapport with customers and colleagues
- Excellent attention to detail and accurate key board skills
- Capable of working accurately under pressure, prioritising workload
- Enthusiastic attitude, professional manner and quick learner
- Creative problem solving ability
- Commercially aware
- Highly self-motivated and reliable
- Team player, willing to adapt to new challenges and changes
What we offer:
- Basic salary £24,000
- Discretionary bonus
- Up to 5% matched pension contribution
- 4x annual salary life assurance
- 25 days holiday plus bank holidays
- Employee discounts through Edenred
- Eyecare Vouchers
- Cycle to work scheme
- UK Sharesave Scheme
Essentra plc is a FTSE 250 company and a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 13 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra, we are looking for individuals who enjoy working as part of a close team and are keen to deliver excellent customer service taking responsibility for what they do. We are always looking to better ourselves and are keen to recruit individuals who are innovative and strive to improve processes.
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview stage.
