Team Manager

We are seeking a driven and people-focused Team Manager to join our Kilmarnock based client. You will lead and support a team dedicated to delivering outstanding customer interactions and performance within a FCA regulated environment. The ideal candidate will possess strong leadership skills, a proactive attitude, and a track record of success in managing teams in the financial services or similar sectors.

Key Responsibilities:

Cultivate a Successful Collections Culture:

• Establish and nurture a collections culture that prioritizes compliance while achieving performance targets.
• Ensure customers are treated fairly and receive positive outcomes throughout the collections process.
• Motivate, mentor, and support team members to excel in all aspects of their roles.

Performance Management:

• Drive the team to meet or exceed agreed KPIs, including quality, risk, efficiency, and values.
• Analyse team performance regularly and implement strategies to improve effectiveness.
• Conduct regular, interactive coaching sessions with team members to help them reach their full potential.

Leadership and Communication:

• Provide effective leadership, communication, and interpersonal skills to inspire and engage team members.
• Manage performance on both individual and team levels, following the performance management framework, as necessary.
• Keep operations managers informed of any issues affecting the team or business through regular updates.

Experience and Skills:

• Demonstrated success in a team manager role, preferably within financial services or a related industry.
• Experience working in inbound and/or outbound contact centre environments.
• Proficiency in performance management techniques with a proven track record of success.
• Advanced PC skills, including proficiency in Excel, Word, PowerPoint, and Outlook.
• Strong influencing, negotiating, and decision-making skills.
• Proactive and positive attitude with a commitment to achieving excellence.

Salary & Benefits:

• 30,000- 35,000 (DOE)
• Annual bonus of up to 6000 based on performance.
• Hybrid working 3 days on site & 2 WFH (after 3months)
• Immediate access to our fantastic employee discount scheme, includes:
  • various retailers, insurers, travel, leisure and so much more!
• Cycle to work & Childcare voucher scheme.
• 28 days holiday entitlement to begin with, which then increases based on your tenure.
• Holiday purchase scheme programme
• Access to our extensive e-learning library
• Westfield Health Cash Plan - Money back on everyday health costs; Optical, Dental, Physio, etc.
• Employee Assistance Programme (EAP) provided by AXA PPP Healthcare

This is an exciting opportunity for a target-oriented and people-focused individual to lead a team within a regulated environment. The successful candidate will play a crucial role in driving performance, maintaining compliance, and delivering exceptional customer interactions.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.