Call Centre Advisor at Pertemps Scotland in Kilmarnock, Scotland

Call Centre Advisor

Pertemps Scotland

Posted a month ago

Kilmarnock, East Ayrshire KA3 2HJ, Scotland

£16,000 - £22,000 per annum

Full Time

This job is no longer available
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

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Call Centre AdvisorPertemps are currently working with a fantastic Ayrshire based financial services company, who are looking for Call Centre Advisor to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. If you have experience working within a Customer Service, Retail, Sales or Hospitality environment this would be a great opportunity to use the skills you have learned in a new career.

£22,000 + Strong Benefits Package
Monday – Friday Shift Patterns, with occasional Saturday Shifts
Hybrid Working
Excellent Public Transport Links
Full Time, Permanent Position

Key Duties and Responsibilities

Manage a pipeline of both inbound and outbound calls to resolve customer queries.
Create strong and trustworthy relationships with customers.
Navigate and update relevant systems with customer information.
Work to achieve set KPIs, ensuring these are met on a weekly basis.
Ensure adherence to company policies and procedures.

Skills and Experience

Driven and Confident individual, willing to learn new skills.
Strong Customer Service experience.
Experience working to meet set KPIs.
Available for Monday-Friday and occasional Saturday Shifts.
Strong Computer Skills

For more information on these positions, please apply to the link and one of our Team will be in touch.

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