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This role is coveringGlasgow to Ayrshire
- To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality.
- Respond to customer service requests for the repair of business equipment.
- Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts.
- Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
- Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed.
- Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction.
- Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults.
- Manage an effective car stock of spare parts and consumables.
