Customer Care Coordinator

HBF are currently working with a House Builder who are looking to add a Customer Care Coordinator to their successful Customer Service Team.

You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers. 

They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. In addition to the market leading bonus structure, coordinators earn an additional commission of around £3,000 - £3,500 for positive surveys.

Role & Responsibilities

• Be the first point of contact to deal with customer queries in a professional and timely manner.
• Manage the defects systems to ensure issues are correctly recorded and maintained.
• Where required co-ordinate diaries for the Customer Service Operatives
• Where required carry out general administrative duties relevant to the Customer Service team
• Process visits reports following internal home visits entering the information the portal.
• Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings.
• Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes.
• Good understanding of product on new developments
• Provide management information to senior management team.
• Escalate any issues or risks to the appropriate person.
• Familiarise and hold a good understanding of required policies and procedures.
• Plan the allocation of own work and that of Customer Service Technicians / Subcontractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met.

Your customers

• Home Purchases
• Subcontractors

Experience

• Skills Required
• IT Literate
• Ability to work in a fast-paced environment, staying calm and keeping control.
• Excellent written and verbal communication skills – engaging with customers, suppliers, partners.
• Full understanding of NHBC regulations & Tolerances
• Up to date experience in a similar role (Medium or Large Housebuilder)

If you would like further information, then please apply, or contact Danny at HBF Recruitment