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Customer Accounts SpecialistLocation: Leamington SpaSalary: £25,000- £28,500Shift pattern: 8:00 am – 4:30 pm, 8:30 am – 5:00 pm, and 11:30 am – 8:00 pm. You’ll also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year, with time off in lieu provided.Are you experienced in managing customer accounts and confident in dealing with payments, queries, and debt recovery? We’re working with a leading organisation to recruit a Customer Accounts Specialist to join their busy and supportive team.This is a pivotal role where you’ll take full end-to-end responsibility for a portfolio of customers with more complex requirements. You’ll manage everything from onboarding new accounts through to query resolution, payment management, and debt collection, ensuring service standards are consistently high.About the Customer Accounts Specialist role:
- Manage a portfolio of customer accounts from setup through to debt recovery.
- Resolve customer queries with professionalism and strong objection-handling skills.
- Collaborate with the collections team on debt handovers as required.
- Keep CRM systems updated with accurate and detailed records.
- Identify and escalate issues preventing payment or resolution.
- Negotiate and validate payment plans where necessary.
- Monitor payment trends and escalate for credit checks where needed.
- Provide regular performance updates and contribute to KPI achievement.
- Champion process improvements and suggest opportunities for positive change.
Requirements of Customer Accounts Specialist:
- Previous experience in customer service, account management, payment processing, or debt collection.
- Confident communicator with excellent interpersonal and objection-handling skills.
- Resilient, proactive, and target-driven.
- Strong organisational skills and attention to detail.
- Ability to prioritise and use initiative in a fast-paced environment.
- Team player with a collaborative mindset.
- Working knowledge of SAP or Salesforce.
- Experience in a service-based or debt collection environment.
INDL
