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Responsive Personnel are working with a new client in the Oxfordshire area looking for an experienced Hospitality Receptionist.
They are looking for the warmest, most hospitable people out there to join their team of experienced professionals, you will be helping to run a key part of our operation. Main duties will be checking guests in & out, handling calls and emails, being first point of contact for all guests.
Duties & Responsibilities -
Being first point of contact to all visitors, giving them a warm positive welcome.
- Checking their details against their bookings and completing their check in.
- Allocating guests their rooms and providing keys
- Answering phone from perspective customers and guests, taking messages and delivering them.
- Completing Administrative tasks including responding to emails.
- Checking guests out, taking payments
- Provide information about hotel services, amenities, and local attractions.
- Answer and forward phone calls.
Key Skills and Essential Experience:
- Previous experience within hospitality or service-based industry
- Knowledge of hotel systems beneficial, i.e., Rezlynx, Resdiary, Fresha
- Clear communication skills
- Very well organised & good people skills
- Warm and friendly personality
- Team player
- Punctual, reliable and trustworthy
- Sense of urgency & can do attitude
Benefits
- Employee discount for food, drink, rooms & treatments
- Extra day paid holiday day for every year worked (up to 5 max).
- Annual staff party.
- Wine & food training & tasting if of interest
Hours - Full Time, 40 hours per week over 5 days, mixture of early and late shifts (7.00-15.00 or 14.00-22.00)
Pay - £24,000 / Year; Plus Tronc paid monthly
With a annual salary of up to £30,000
Location - Oxfordshire, OX18 2RB
