Service Transition Manager

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that.

We're here for the first step, the next step, and the big step.

You're not just a number to us. You've got to know you'll love working here. It's as important to us as you ‘being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are.

We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to transition solutions into live that are fit for purpose and fit for use. You will also, as part of the Service Design and Transition team contribute to the overall success and ongoing improvement of the Service Design and Transition Framework and help drive a holistic approach to delivery.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply!

You will be accountable for:

• Managing a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered.
• Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised.
• Reviewing the Business Requirements document and being an approver of the included Service NFRs.
• Attending the Design review committee and helping to ensure any BAU support impacts are highlighted as part of DRC review.
• Working with all Initiative stakeholders to ensure a holistic approach to delivery.
• Ensuring the knowledge transfer sessions and the warranty checkpoint meetings for assigned projects are completed.

To be successful in this role you will require the following…

• Experience of introducing new IT services across a complex fast paced business.
• Knowledge of the non-functional requirements and service levels needed to successfully transition and maintain a new IT service.
• Experience of understanding and managing Acceptance into Service, knowledge transfer between technical and non-technical teams, engaging and participating in agile delivery squads.
• Experience of working with 3rd party vendors delivering IT change.
• Knowledge of the various ITIL Service disciplines and an understanding of how these can be applied within and outside of IT Service.
• Familiarity of SLAs and a basic understanding of key commercial principles.
• Understanding of RFP process, preferably with participation experience.
• Knowledge and experience in the review and input to new contracts, specifically relating to the service and support elements.
• Experience in working in an agile environment, where the majority of systems are cloud hosted.
• Ability to communicate well with technical people, logically understand and interpret technical diagrams.
• Ability to translate technical information to present to a non-technical audience.
• Collaboration and influencing skills and active desire to drive improvements.
• Demonstrable experience of designing Service Models and successfully delivering these into production.
• Writing high quality documentation and proposals.
• ITIL Foundation (either V3 or v4) is desirable

Why Work Here?

We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here's some of what we currently offer:

• Flexible working; work from home, or in the office – whatever suits you. You can also choose your working pattern – if you'd like to work full-time, or part-time, just let us know!
• 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.
• Bonus Scheme; an annual bonus that can earn up to 15% if you really push the boundaries
• Career progression framework; map out your next steps in your career
• Pension; 3% employer contribution on top of what you choose to commit yourself
• A range of discounts from our clients
• We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from

In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days.

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We're excited for the future. Let's deliver it together.