Coaching & Development Trainer

Reporting to the National Training Manager, the Coaching & Development Trainer will be responsible for the induction, training, and development of sales employees at our Head office in North Leeds (LS16 6QY). Working closely with the Sales Manager, you will assist in delivering sales targets by developing the skills and knowledge of our Fleet and Fuel Card Sales Teams.

Duties & Responsibilities

• Ensure new recruits receive the best possible introduction to the business by delivering our induction program in a dynamic and engaging way.
• Ensure all sales staff receive additional on the job training in line with our post induction training schedule.
• Deliver regular refresher training and support.
• Deliver structured and engaging one to one coaching which positively influences our staff's sales performance. Ensure that all coaching is documented effectively, and coaching sessions are followed up regularly.
• Review best practice from around the business and make recommendations to the National Training Manager for improvements to our training programs.
• Maintain a full level of understanding of fuel cards, the competition and the market and ensure that this knowledge is communicated and understood by new starters.
• Deliver training to existing staff members throughout the business for any new products, services or initiatives.
• Regularly liaise with Sales Managers and the National Training manager to review new starter progress and agree objectives for training and coaching.
• Maintain regular consistent and professional attendance, punctuality and personal appearance of new sales staff.
• Attend quarterly L&D review meetings.
• Be willing to travel to assist with training and development needs across the wider group if required.

Requirements

• Previous experience of coaching/training within a Sales or Contact centre environment preferred.
• CIPD Level 3 Diploma Learning & Development (or equivalent/higher) preferable.
• Supervisory skills would be advantageous.
• Working knowledge of Microsoft Office packages - Word, Outlook and Excel

Benefits

• Basic salary - £31,500
• Quarterly bonus
• On the spot incentives
• An additional day annual leave for your birthday
• Free breakfast
• Sociable working hours, no weekends or evenings
• Early Friday finish
• Fun, supportive working environment
• Dress down office
• Pension
• 4 x salary life assurance
• Holiday purchase scheme

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.