Customer Service Advisor

A Customer Service Advisor is required for a temporary role in the Public Sector industry, based in Leeds. The successful candidate will be part of a dedicated Customer Service team, serving the customer with their queries and concerns.

Client Details

Our client is a respected public sector body, providing essential services across the UK. They have a significant presence nationwide, with a team of dedicated professionals committed to ensuring the highest standards of customer service.

Description

As a Customer Service Advisor you will be:

• Handle customer inquiries promptly and effectively.
• Provide accurate, valid, and complete information using the right methods/tools.
• Maintain customer records by updating account information in the database.
• Follow communication procedures, guidelines, and policies for customer service.
• Work closely with team members to meet customer service goals.
• Identify and escalate issues to supervisors when necessary.
• Ensure the highest levels of customer satisfaction through excellent service.

*Please note this is a fully office based role*

Profile

A successful Customer Service Advisor should have:

• Experience in a customer service role, preferably in a contact centre environment.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software and databases.
• Strong problem-solving skills and the ability to handle difficult situations.
• A commitment to provide excellent customer service at all times.

*Please note employment is subject to a satisfactory DBS check*

Job Offer

In return, our client can offer:

• Weekly pay.
• Possibility of being made perm.
• An opportunity to work within the public sector and make a difference.
• A supportive team environment with opportunities for professional development.
• A busy and engaging role based in the vibrant city of Leeds.

We welcome all suitable candidates to apply for this exciting temporary role in Leeds and make a positive impact in the public sector.