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IT Support Technician
Location: Leeds (Regents Park House, 45 Byron St, Leeds LS2 7QJ) with travel to customer sites as required
Salary: 26K-32K depending on experience and demonstrable technical ability
Hours: Full time (40/week) 9.00-5.00pm, with 1 hr unpaid lunch break)
We offer a wide range of IT support services tailored to our customer needs including general maintenance, broadband, network management etc.
We are looking for someone with proven IT support experience, excellent problem-solving skills and a strong understanding of network technologies to provide both office and field-based IT support to our customers. Support typically includes managing Windows servers, networks, AD and supporting Microsoft 365 services.
Duties include:
- Administer and manage Windows AD and support Microsoft 365 services (including Exchange online, SharePoint Online and Teams and more).
- Provide technical support and guidance to users, resolving issues related to software, hardware, and network systems.
- Perform regular system maintenance, updates, and backups
- Assist in the deployment of new hardware and software
- Monitor system performance, troubleshoot issues
Essential skills
- Proven experience in IT support or a similar role, with a strong emphasis on Windows Active Directory, Group Policies, and Microsoft 365.
- Solid understanding of computer systems, network technologies, and technical troubleshooting techniques.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A valid driving licence and the willingness to travel to customer sites as needed.
Desirable skills
- Certificate in Microsoft technologies e.g., MCSE, MCSA.
- Experience with cloud services, cybersecurity practices, and network administration
If you feel that your skills and experience match the role profile, please send your cv by return.
INDLS
