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- Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports.
- Provide proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process.
- Conduct thorough investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties, ensuring prompt payment in line with company procedures.
- Ensure all claims are handled in compliance with legal, regulatory, and company standards, report suspicious or fraudulent claims, and maintain confidentiality in accordance with data protection regulations.
- Someone who has, or has a desire to work towards, their Cert CII qualification, or other relevant professional qualifications.
- Proficiency with claims management processes (particularly Property & Casualty Claims) and systems, including Microsoft Office 365.
- A solid understanding of the insurance market, policy terms, coverage and claims procedures.
- Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.
- A customer-centric approach by delivering high-quality service, applying strong problem-solving and decision-making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure.
- A supportive and collaborative working environment within a leading insurance group.
- A competitive salary and benefits package.
- Hybrid working options from our Leeds office.
- Professional development and career progression opportunities.
