Customer Care / Sales Advisors

CUSTOMER CARE / SALES ADVISORS

LEEDS

MONDAY TO FRIDAY

11.54 PER HOUR

TEMP TO PERM

Do you love the buzz of Customer Care?

Are you interested in Sales?

Do you want to progress?

Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre.

These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role.

What will you be doing as a Customer Care / Sales Advisor?

• Daily communication with customers via phone, email, and social media channels
• Investigate, create and deliver innovative and forward-thinking solutions to customer concerns
• General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
• Effective identification and prioritisation of tasks
• Any other reasonable duties as requested

• Answering inbound and making outbound calls to customers who have raised a concern, require repair of their garage door or require further component parts.

• Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team

• Ensure all systems and customer information is kept up to date and accurate at all times
• Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership team

Skills & Experience.

• Previous experience within a customer service or contact centre environment
• Excellent attention to detail
• Good computer skills (MS platforms, softphone, email)
• Excellent communication skills, both written and verbal
• Strong organisational skills

What's in it for you?

A permanent contract after successfully completing 12 weeks probation

Invited to company events

On Site parking

Company Pension