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Aftersales Advisor
Our client, a fantastic employer, is looking to recruit an Aftersales Advisor.
* Salary: £21,500
* Benefits: * 28 Days Holiday * Full training * Free Parking
* Driver Licence Required: No
* Working Hours: Mon - Fri 10am - 6pm
The role -
* Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
* Responding to customer enquires
* Taking inbound calls & making outbound calls
* Dealing with any customer complaints
* Interpreting customer concerns and comments
* Liaising with customers and keeping them updated
* Advising customers on how to resolve issues with their vehicles
* Ensure customer expectations and requirements are identified, and successfully managed
The Person -
* The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer's experience.
* Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
* People focused with the confidence and personality to develop long term customer relationships.
* Possess excellent communication skills with the ability to explain complex information accurately and concisely.
* Customer focused - able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
* Able to work with defined processes and guidelines and have good core administration skills.
* Able to undertake new tasks and use initiative to support aftersales team.
* Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
* A good technical awareness or understanding of vehicles and components is desirable.
*Motortrade experience desirable
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key Roles; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
