1st Line IT Support Leicester (LE1)£26,000 - £30,000The RoleWe are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes.Key Responsibilities Your responsibilities as the 1st line IT Technician are:
- Acting as a first point of contact for IT issue
- Responding to technical queries
- Responding to Tickets and emails in a timely manner
- Provide remote support and guidance to users
- Install, complete and maintain computer systems and peripherals
- Documenting support activities effectively
- Assist with the implementation of IT projects and upgrades
The Candidate The ideal candidate for this role would be someone with:
- Previous experience in a similar IT role
- Strong knowledge of Windows operating systems and Microsoft Office applications
- Basic understanding of networking principles and troubleshooting techniques
- Excellent communication and customer service skills
- Ability to work independently
- Strong problem-solving skills and attention to detail
Benefits
- Salary up to £30,000
- Opportunities for career progression and training
- Pension scheme
- Regular social events
- Office based role with no requirements to travel