IT Technician

IT Technician
Leicester
£28,000 
 
My client is a telecommunications business who is now looking to recruit an experienced IT professional to join them on a full-time permanent basis.
 
 
The role
 
As an IT Technician, you will play a critical role in supporting the wider business with all day-to-day queries. This could be IT administration, setting up new users, hardware issues including first line support issues. 
Working with a ticket system you will support a team of 140.
 
Key Responsibilities

• Acting as first point of contact for any IT issues 
• Quick response to technical queries 
• Respond to tickets and emails in a prompt manner 
• Provide remote support and guidance to users 
• Document support activities effectively 
• Aid the implementation of IT projects and upgrades
• Install, complete and maintain computer systems

 
The Candidate 

• Experience in a similar IT role
• Strong understanding and knowledge of Windows operating systems and Microsoft Office applications 
• Understanding of networking principles and troubleshooting techniques
• Able to work independently
• Exceptional communication and customer service 
• Strong problem-solving skills and attention to detail