Sales Coordinator

£25,000 - £27,000 per annum - 12 month fixed term contract - Hybrid working (2 days office based) - 25 days holiday + bank holidays

Leading Letchworth based organisation have an immediate opportunity for a Sales Coordinator with customer service and account management experience to manage the order processing from order to dispatch.

Sales Coordinator - Job Overview

• Act as the first point of contact delivering excellent customer service to new and existing customers
• Manage the entire UK and Export sales order process from receipt to confirmation of payment and dispatch
• Manage complex and bespoke orders for specific export markets, reviewing contracts, terms & conditions and facilitating the preparation of shipping, banking documentation and related paperwork including Letters of Credit and Certificates of Origin
• Liaising with manufacturing, logistics, technical and finance teams regarding the progress of orders
• Respond to enquiries accurately, timely and in a professional manner
• Maximise sales opportunities from inbound calls and proactive outbound customer contact to promote point of sale activities, new product launches and promotions
• Handle sales enquiries by phone or email
• Identify, develop and key account manage customers in order to grow sales and profitability

Sales Coordinator - Required Skills and Experience

• Previous experience working in a busy customer service/ sales environment, with experience of Export markets, Letters of Credit & related documentation
• Experience of handling inbound calls, building and maintaining relationships
• Experience of making proactive outbound calls and initiating customer contact
• Internal/external sales background essential
• Used to working to targets, meeting and exceeding set KPI’s both individually and as a team
• Good standard of education - GCSE/O Level English and Maths or similar
• Proficient in Microsoft Office suite, CRM/ERP systems and Social Media applications
• Languages desirable

Sales Coordinator - Benefits Offered

• £25,000 - £27,000 per annum
• Hybrid working (2 days office based)
• 37.5 hours per week Monday to Friday (rotational shift pattern of 8-4/ 9-5/ 9.30-5.30)

Thank you for your application. Please note Lawrence Dean Recruitment is acting as an employment agency & business.