Recruitment Consultant

Reed

Posted 3 days ago, valid for a month

Lichfield, Staffordshire WS14 0DH, England

£20,000 - £30,000 per annum

Full Time

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A fantastic permanent opportunity, for a native French speaking customer service person.......

We are looking for someone who can undertake a duel role, getting involved in recruitment and customer service.

The role -

Our French Speaking Customer Service Advisor will:

Utilise your exceptional French language skills to create an impeccable end to end customer experience
Support potential French franchisees looking to take on a franchise and guide them through every step of their journey
Be the first point of contact for our French customers and consumers
Build strong relationships with our franchisees both in France and internationally
In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
Support colleagues and team members with other non-French country-specific activities as required

Our Customer Service Advisor will have:

Fluency in spoken and written French
Experience in a telephone-based customer service role
Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
Customer relationship/customer account management experience
Experience in handling technical or product related customer queries
Excellent attention to detail and accuracy, ideally with some export administration experience
An eagerness for problem solving, improvements and delivering solutions
Confident IT skills including MS office
Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy

We offer:

Salary of up to £29,000 depending on experience
Permanent contract of employment (Monday to Friday, 38.5 hours, office-based at our Distribution Centre, near Lichfield)
Company-wide training programme to develop key skills and a supportive and friendly team
25 days holiday, plus bank holidays
Staff purchase scheme – take home products for FREE
Non-contributory private health care and critical illness cover
Generous contributory pension scheme
Life insurance at three times salary
Employee assistance programme
A varied and autonomous role with a financially stable business

Do you have the skills, resilience and passion to take on this new opportunity, if so apply now.