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Job Title: Retail & Customer Service Manager (Full time)
Location: Branston, Lincoln
Salary: package c. £40k (£32,000 pa + £3k potential bonus scheme + uncapped overtime earning potential during our peak season (August - end of May))
Job Type: Full time, permanent
Application Deadline: Friday 7th June
Company Overview:
Red Carpet Ready are the multi-award-winning UK's Largest Dress Specialists, situated in their £1m shopping venue & HQ, 8 minutes from Lincoln City Centre, winners of Best Business 2022, Businessperson of the Year 2023, Prom Queen on Channel 5 & named as one of the UKs Top 100 fastest growing female-led companies. We are one of the best-paying companies in the Lincoln area & there are many opportunities for ongoing promotion. The company continues to expand at a rapid rate, we are searching for our next talent to drive the company forward. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.
About The Role:
Due to our exceptional growth, we are searching for our next star to join our expanding Retail Management Team. This is a responsible, senior, customer-facing role for a strong & dynamic leader who thrives in a fast-paced, peak season retail environment whilst inspiring your committed team to do the same. First & foremost, you will be a top-class salesperson. Secondly, you will deliver exceptional customer service. On your shift, you will be leading the shop floor sales teams, serving over 500 customers on a busy weekend. You will be the initial Meet & Greet Host to our customers, so must be clear, comfortable, and confident when addressing large groups. This role is varied - you will also be overseeing the back-of-house customer service teams & site management.
Package Overview & Working Hours
- 40 hours per week (minimum 30 in low season and up to 55 in Peak)
- Shift patterns:
- Summer months (low season): opportunity to reduce your hours or for flexible working hours. Chance to take extended holiday leave. Generally speaking, only 1 in 3 weekends & very few evenings. This is a great benefit of working for our company.
- Winter months (peak season):
- Longer working hours with unlimited overtime opportunities.
- 2 out of 4 weekends from 8.30am-6.30pm
- Up to 3 evening shifts per week, 2pm-10pm (1-2 evenings max if working the same weekend)
- Weekday shifts: 9am-5pm
- Closed over the Christmas period (unlike other retailers).
- You will be required to work the following school holidays: October half term, February half term and Easter half term.
- Annual leave: 30 days inclusive of Bank Holidays
- Closed on Mother's Day & Father's Day.
Requirements:
- Ambitious, committed & reward-driven.
- Energetic & strong when dealing with customers to maintain exceptional levels of customer service & sales.
- Dynamic - can work across different areas of the business including customer service, sales, goods in, order allocation & dispatches.
- You will have passion & energy to inspire, lead & develop the Red Carpet Ready Team.
- Strong staff management skills to be able to manage a retail team of up to 9 individuals on the shop floor, with management experience in a retail, hospitality, sales, or leisure background.
- Not fazed when delivering communications & briefings to staff.
- A strong communicator & proactive individual, with high attention to detail.
- Competent at using Microsoft Office software, email & IT-savvy to a good standard.
- Ability to set & review KPIs & bonus incentives for your sales team.
- You will thrive on a high level of responsibility & ownership.
Benefits:
- 20% staff discount
- Company trips
- Star of the Month Awards
- Yearly Staff Recognition & Rewards events
Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. The cover letter MUST include why you would be suitable to join our award-winning team and why you believe you are perfect for this job and what interests you about Red Carpet Ready and the role.
Candidates with the experience or relevant job titles of Face to Face Sales, Retail, Customer Service, Sales Assistant, Customer Support, Sales Executive, Customer Service, Sales Agent, Customer Service Assistant, Business Development Executive, Sales Consultant, Customer Service Executive may also be considered for this role.
