Key Account Manager

Key Account Manager - Welbourn - c28k + Bonus

ALH are looking to recruit a Key Account Manager with immediate effect for our leading client.

Role - Key Account Manager

Job Purpose - To manage Key Account customers, ensuring quality customer service is delivered whilst protecting the interests of our client, abiding by & promote health & safety, ensuring all approved policies & processes are followed.

COMMUNICATIONS

• Provide work trackers to show what is happening with all interactions with our client. Listing out Quotes, PPMs, WIP and completed works.
  • Chase through quoted works to either obtain orders or rejections (making note of the reason for rejection
  • To be used by the KAM to keep on top and chase all works through to completion. Interacting with operations to ensure works down to KPIs and due dates.
  • Be single point of contact building the trust with the client.

PROTEAN

• • Ensure all contracts for maintenance are correct on the system.
  • All works in progress have notes on the job to show what actions are needed/ have been taken
  • All sites and equipment recorded onto Protean correctly.

GROWING THE BUSINESS

• • Ensuring that we are making client aware of all products our client can service and trying to expand into these areas - ie if threy do the doors, can you do the dock levellers, gates, barriers and scissor lifts.
  • If it is an FM account trying to expand into other "customers" they have on their books
  • Assisting with budgeting for future spend with the account.

REPORTS

• • Provide management reports on the account.
    • Volumes of work trends
    • KIP / SLA performance stats
    • "sick" equipment - where things have had >3 calls in any one month - bringing it to the attention of Head of Key Accounts for further investigation
    • Profit margins

PORTALS - IF CLIENT HAS THEM

• • Monitoring them to ensure the wider teams are using correctly.

REVENUE

• • Maximizing revenue where possible increasing spend with our client.
  • Ensuring all orders that come into the business are actioned efficiently and that they are on track with regards to quoted lead times.

MEETINGS

• • Arranging and attending all performances meetings with the client
  • Monthly meetings with head of key accounts to go through all performaces and project future spend.

DEBT

• • Working with accounts to ensure all DEBT is kept to a minimum using contacts to resolve any queries.

PPM’s

Work with the PPM team and the quoting team to ensure any PPM remedials are carried out - paying particular attention to "RED" ones (compliance or safety failures

Essential to the successful candidate:

GCSE English & Maths A*-C

Customer Service Experience

Management Experience

Written and oral communication skills

Organisational skills

Analytical skills

Methodical

Negotiating Skills

If you feel you have the necessary skills and experience it takes to step into this exciting new role, then please apply below.